Privacy Policy

Privacy Policy

Effective Date: 1/1/2025
Last Updated: 2/2/2025

RouteX Freight LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our trucking dispatch services, including SMS communications.

1. Information We Collect

We may collect the following information when you interact with our services:

• Personal Information: Name, phone number, email address, and company details.

• Communication Data: SMS messages, call logs, and interactions through our services.

• Usage Data: Information about how you interact with our website and services.

2. How We Use Your Information

We use your information to:

• Provide dispatch services and respond to inquiries.

• Send SMS notifications regarding dispatch updates.

• Improve our services and customer support.

• Comply with legal and regulatory requirements.

3. SMS Communication and Opt-In Policy

We use SMS to communicate important service-related updates. By messaging us, you consent to receive text messages as outlined below:

How We Obtain Your Consent:

• Our SMS number is published on our website https://routexfreight.com and in service agreements.

• Customers explicitly provide consent by contacting us via our published SMS number or opting in through our website forms.

• Upon initial contact, we send an opt-in confirmation message stating:

  “Message and Data Rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP.”

Opt-Out Instructions:

• Reply STOP to any message to opt out of SMS communications.

• Reply HELP for assistance or contact us at setupomilvadispatch@gmail.com.

4. Privacy and Data Sharing

We take your privacy seriously and do not share your mobile information for marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement industry-standard security measures to protect your data from unauthorized access or disclosure.

5. Where Our SMS Number is Published

Our SMS number is publicly available for customer inquiries and opt-ins on the following platforms:

• Website: https://routexfreight.com

• Contact Page: https://routexfreight.com/contact-us

• Service Agreements and Client Contracts

6. Your Rights and Choices

You have the right to:

• Request access to the information we collect.

• Opt out of SMS communications at any time.

• Request deletion of your personal data by contacting us.

7. Contact Us

If you have any questions regarding this Privacy Policy or your data privacy rights, please contact us:

📍 Address: 5900 Balcones Drive, STE 6455, Austin, Texas 78731
📞 Phone: (216) 223-8262
📧 Email: setupomilvadispatch@gmail.com
🌍 Website: https://routexfreight.com
🕒 Business Hours: Monday – Saturday: 08:00 AM – 05:00 PM